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Return and Refund Policy

At Lomaroshop, customer satisfaction is important to us. This Return & Refund Policy applies to all purchases made through our website.

Contact Information

For any questions regarding returns or refunds, please contact us:

Return Window

Customers may request a return within 30 days of the delivery date.

Return Process

1. Return Request

To initiate a return, contact us at support@lomaroshop.com with:

  • your order number
  • reason for return
  • photos if the item is damaged or defective

2. Return Authorization

Once approved, we will provide detailed return instructions.

Return Conditions

Returned items must:

  • be unused
  • be in original packaging
  • include all tags and accessories

Custom or personalized items are non-refundable.

Return Shipping Costs

Defective, Damaged, or Incorrect Items

We cover return shipping costs if:

  • the item is defective
  • the item was damaged during shipping
  • the wrong product was received

Customer Remorse Returns

If the customer changes their mind, ordered the wrong item, or no longer wants the product, return shipping costs are the responsibility of the customer.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery and provide clear photos of the issue.

After review, we will offer:

  • a replacement
    or
  • a full refund

Lost Packages

If your order does not arrive, contact us and we will investigate the shipment with the carrier. If the package cannot be located, we will offer a replacement or full refund.

Refund Processing

Once the returned item is received and inspected, refunds are processed within 7 business days to the original payment method.

Order Cancellation

Orders may be canceled before shipment. If the order has already been shipped, customers must follow the standard return process after delivery.

Restocking Fees

We do not charge restocking fees.

Shipping Method

Orders are shipped using trusted carriers such as DHL, FedEx, USPS, or equivalent logistics partners depending on destination and availability.

Company Information

Company Name: NEXHOLD COMMERCE LLC
Business Address: 5830 E 2ND ST, STE 7000 #32848, Casper, WY 82609, United States
Company Registration Number: 2026-001887388
Website: https://lomaroshop.com
Email: support@lomaroshop.com
Phone: +13074434575

Instagram:@lomaroshop

Facebook: @lomaroshop

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24 business hours.