Shipping policy
Effective date: July 17, 2026
Everything about how your Lomaroshop order gets to you — costs (none), timing, carriers, tracking, and what happens if something goes wrong in transit.
1. Where we ship
We ship to all 50 US states and the District of Columbia, including PO Boxes and APO/FPO/DPO military addresses (carrier permitting — USPS handles these). We do not ship internationally.
2. Shipping cost: free. Always.
| Order value | Shipping cost |
|---|---|
| Any | $0.00 |
No minimum order, no "handling" fees, no carrier surcharges, no small-order fees. The product price plus any applicable sales tax shown at checkout is the complete amount you pay.
3. Timing
| Stage | Duration | Notes |
|---|---|---|
| Order processing | 1–2 business days | Business days = Mon–Fri, excluding US federal holidays |
| Transit | 4–5 business days | Carrier-dependent by destination |
| Total, order → door | 5–7 business days |
Same-day processing cut-off: 4:00 PM Mountain Time. Orders placed before the cut-off on a business day enter processing the same day; orders after the cut-off, on weekends or on holidays enter processing the next business day.
During major holiday periods (Thanksgiving–New Year), carriers can add 1–2 days of transit time — we flag any known delays on the site and in your shipping confirmation.
4. Carriers and origin
Your order ships with UPS, USPS, FedEx or DHL eCommerce — we select the fastest reliable option for your address. All orders are picked, packed and dispatched by our fulfillment partner ShipBob from its facility at 11010 Juniper Ave, Fontana, California.
Every piece ships in protective packaging: individual pouch or box, padded mailer, sealed carton for multi-item orders.
5. Order and shipping confirmations
- Order confirmation e-mail — immediately after checkout. No e-mail? Check spam, then verify the address you entered at checkout by writing to us.
- Shipping confirmation e-mail — the moment your parcel is handed to the carrier, with the tracking number and a live tracking link.
6. Tracking
Track anytime, two ways:
- The tracking link in your shipping confirmation e-mail (goes straight to the carrier);
- Our Track Your Order page — enter your order number and e-mail.
Tracking numbers can take up to 24 hours to activate after the shipping e-mail — that's the carrier's first scan, not a problem with your order.
Tracking stuck? If there is no scan movement for 48 hours, write to support@lomaroshop.com — we contact the carrier directly so you don't have to.
7. Multiple items
We aim to ship your whole order in one parcel. If items ever ship separately, you receive a tracking number for each parcel — and you never pay anything extra.
8. Wrong address, address changes
Need to correct the delivery address? Write to us immediately at support@lomaroshop.com — changes are possible until the parcel is handed to the carrier (usually within 1–2 business days of ordering, or same day if you ordered before the 4:00 PM MT cut-off).
If a parcel is returned to us as undeliverable because of an address error in the order, we contact you to reship (free) or refund the products in full.
9. Lost, delayed or damaged in transit
Transit problems are ours to fix — you never chase a carrier yourself:
- Write to us with your order number (for damage: add photos of the item and the packaging, inside and out).
- We open a carrier investigation the same business day.
- You choose the resolution immediately — free reshipment or a full refund. You do not wait for the carrier investigation to finish; that's between us and the carrier.
A parcel is treated as lost when tracking shows no movement for 7 days past the expected delivery date, or immediately if the carrier confirms loss.
Package marked "delivered" but nothing there? Check with household members and neighbors, and look for a safe-drop note; carriers sometimes scan a few hours early. If it hasn't appeared within 24 hours, contact us — we run the same investigate-and-resolve process.
10. Contact
E-mail: support@lomaroshop.com — reply within 1 business day Phone: +1 307 443 4575 · Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time)