Everything you need to know before (and after) buying from Lomaroshop — materials, sizing, care, shipping, returns, payment and order management. Can't find your answer? Write to support@lomaroshop.com — a real person replies within 1 business day.
Products & materials
What is Lomaroshop jewelry made of?
Our pieces are fashion jewelry: a copper alloy base with a polished, platinum-plated silver-tone finish, set with cubic zirconia stones. Exact materials, dimensions and care instructions are listed on every product page under Specifications.
Are the stones real emeralds?
No — and we say so plainly. "Emerald green" describes the color of the cubic zirconia stones, not natural emerald. CZ delivers the brilliance and the color without the gemstone price.
Is your jewelry suitable for sensitive skin?
Our pieces use a copper alloy base with platinum plating. Most people wear them comfortably, but if you have known metal sensitivities or allergies, review the materials on the product page carefully before ordering — and remember you're covered by the 30-day return policy either way.
Will the finish tarnish or fade?
With normal care the platinum-plated finish keeps its shine for a long time. The enemies of any plated jewelry are water, perfume, lotions and chemicals — keep pieces away from them, wipe with a soft cloth after wearing, and store them dry (the pouch or box they arrive in is perfect).
How do I care for my jewelry? The full ritual:
- Put jewelry on last (after perfume, lotion, hairspray have dried).
- Take it off before showering, swimming, sports and sleep.
- Wipe gently with a soft, dry cloth after wearing.
- Store pieces separately in a dry place, away from sunlight.
Never use ultrasonic cleaners, alcohol or jewelry dips on plated pieces.
How do I find my ring size?
Each ring's page lists its available sizes. To measure at home: wrap a strip of paper around the base of your finger, mark where it overlaps, measure the length in millimeters — that's your circumference; compare it with the size chart on the product page. Between two sizes? Take the larger, or write to us — and if the fit isn't right, exchanges within 30 days are free of restocking fees.
Are the photos of the actual products?
Yes — product photos show the actual pieces you receive. Screens render color slightly differently, so a small variation in tone is possible; if a piece isn't right once you see it in person, the 30-day return policy has you covered.
Do the pieces come ready for gifting?
Every piece ships in protective packaging that keeps it pristine. We don't currently offer a separate gift-wrap service, and no prices appear inside the parcel's product packaging.
Ordering
Do I need an account to order?
No — guest checkout works fine. An account just makes tracking and reordering easier.
I didn't receive an order confirmation e-mail. Is my order lost?
Check your spam folder first. Still nothing within an hour? The e-mail address may have had a typo — write to support@lomaroshop.com with your name and we'll locate the order and fix the address.
Can I cancel or change my order after placing it?
Yes, but without delay: changes and cancellations are possible until the parcel is handed to the carrier (usually within 1–2 business days, or the same day for orders before 4:00 PM Mountain Time). Write to support@lomaroshop.com with your order number. After dispatch, the 30-day return policy applies instead.
Can I change my shipping address after ordering?
Same rule — contact us immediately, and we can update the address until the carrier has the parcel.
Shipping
How much does shipping cost?
Nothing. Shipping is free on every US order, with no minimum. No handling fees, no surcharges — the price on the product page plus any applicable sales tax at checkout is everything you pay.
Where do you ship?
All 50 US states and DC, including PO Boxes and APO/FPO military addresses. We don't ship internationally.
How long does delivery take?
5–7 business days door to door: 1–2 days processing + 4–5 days transit. Orders placed before 4:00 PM Mountain Time on a business day are processed the same day.
Which carriers do you use?
UPS, USPS, FedEx and DHL eCommerce — whichever is fastest and most reliable for your address. Orders ship from our fulfillment center in Fontana, California.
How do I track my order?
Two ways: the tracking link in your shipping confirmation e-mail, or our Track Your Order page (order number + e-mail). Tracking activates within 24 hours of the shipping e-mail.
My tracking hasn't moved in days — what now?
If there's no scan for 48 hours, write to us — we contact the carrier directly. If a package is lost, you choose: free reshipment or a full refund. You never chase the carrier yourself.
My package says "delivered" but I can't find it.
Check with household members and neighbors first — carriers sometimes scan early. Not there within 24 hours? Contact us and we'll investigate and resolve it (reship or refund, your choice).
What if my order arrives damaged?
Photos of the item and the packaging, sent to support@lomaroshop.com. We handle the carrier claim; you get a free replacement or a full refund — your choice, immediately.
Returns & exchanges
What is your return policy in one sentence?
30 calendar days from delivery, any reason, item unworn and in original condition, no restocking fees, refund within 7 business days of the return reaching our warehouse.
Who pays for return shipping?
Defect, damage or wrong item: we do. Change of mind: you do (we still provide the label). Full details: Returns & Refunds Policy.
Can I exchange for a different size or model?
Yes — within the same 30 days. Different size ships as soon as your return is on its way back; price differences on model swaps are refunded or charged. Exchange shipments are free.
How do I start a return?
E-mail support@lomaroshop.com with your order number, the reason, and photos if it's a defect. You get the approved return label within 1 business day. Please don't ship anything before contacting us — unapproved parcels can't be matched to orders reliably.
When do I get my money back?
Within 7 business days of the return arriving at the warehouse, to the same payment method you used. Your bank may take 3–5 more days to post it.
Payment & security
Which payment methods do you accept?
Cards: Visa, Mastercard, American Express, JCB, Discover, Diners Club.
Wallets: Apple Pay, Google Pay.
All processed securely by Stripe — details in the Payment Policy.
Is paying on your site safe?
Yes. The whole store runs over SSL/TLS; payments are processed by PCI DSS Level 1 certified providers with 3-D Secure where your bank supports it. Your card details never touch our servers.
Are there any hidden fees?
None. Free shipping, no handling fees, no surcharges. The product price plus any applicable sales tax shown at checkout is the complete amount — and your statement will read "Lomaroshop" or "STRIPE * LOMAROSHOP".
When is my card charged?
At the moment you place the order (authorization and capture in one step). If a payment fails but a hold appears, it releases automatically within 2–5 business days.
Company
Who operates Lomaroshop?
NEXHOLD COMMERCE LLC, registered with the Wyoming Secretary of State (Filing ID 2026-001887388), 5830 E 2nd St, Ste 7000, Casper, WY 82609. Full details: Legal Notice.
How do I reach customer support?
E-mail: support@lomaroshop.com · Phone: +1 307 443 4575
Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time) · Reply within 1 business day.
