Contact Us
Lomaroshop is an American fashion-jewelry brand operated by NEXHOLD COMMERCE LLC. We ship from our fulfillment partner's facility in California, free of charge, in 5–7 business days. Customer support runs on US hours.
The fastest ways to reach us
| support@lomaroshop.com | |
| Phone | +1 307 443 4575 |
| Hours | Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time) |
| Response time | within 1 business day |
We answer all messages in the order they arrive. Requests received on weekends or holidays are handled the next business day.
What to write to us about
Order status and tracking
The fastest route: Track Your Order — enter your order number and the e-mail used at purchase. If tracking shows no updates for 48 hours, write to us.
Returns and exchanges
Full procedure: Returns & Refunds Policy. To start a return, e-mail us with your order number, the reason, and photos if you're reporting a defect — you'll receive a printable return label within 1 business day.
Sizing and materials
Check each product page for exact dimensions and materials, or the FAQ — and if you're unsure between two ring sizes, write to us before ordering; exchanges are free of drama either way.
Payment
Full information: Payment Policy.
Legal matters and privacy
- Store operator details: Legal Notice
- Privacy and your rights: Privacy Policy
- Terms of sale: Terms of Service
Postal correspondence
For paper correspondence, contact support first at support@lomaroshop.com — we'll point you to the right address:
- Product returns: support provides the return label with our fulfillment partner's address in Fontana, CA.
- Claims: handled electronically — an e-mail with your order number is enough.
- Legal documents: the registered address of NEXHOLD COMMERCE LLC is in the Legal Notice.