At Lomaroshop, our goal is to provide a smooth, transparent, and reliable shipping experience for all customers.

Shipping Areas

We currently ship within the United States.
Expansion to additional countries may be considered in the future.

Shipping Costs

• Free shipping on all orders within the United States.
• No hidden fees. All charges are clearly displayed at checkout.

Order Processing Time

• Orders are processed within 1–2 business days (Monday to Friday).
• Orders placed after 5:00 PM EST or during weekends will be processed on the next business day.

Estimated Delivery Time

• Delivery typically takes 5–7 business days.
• Total estimated delivery time: 6–9 business days, including processing.
• Delivery times are estimates and may vary due to weather conditions, carrier delays, or other external factors.

Shipping Carriers

We work with trusted shipping carriers such as DHL, FedEx, USPS, and other reliable logistics partners depending on the destination and order type.

Tracking Information

Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping carrier details.
Customers can track their orders directly through our website or through the carrier’s tracking portal.

Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery at support@lomaroshop.com. We will work quickly to resolve the issue.

Return Policy

Return Window

Returns are accepted within 30 days of delivery.

Return Conditions

Returned items must be:

• Unused
• Undamaged
• In their original packaging

Personalized or customized products are non-refundable.

Return Shipping Costs

• If the item is defective, damaged, or incorrect, we will cover the return shipping costs.
• For customer-remorse returns (wrong item ordered, no longer wanted, sizing issues, etc.), return shipping costs are the responsibility of the customer.

Refunds

Refunds are processed within 7 business days after the returned item has been received and inspected. Refunds will be issued to the original payment method.

Restocking Fees

We do not charge any restocking fees.

Company Information

Company Name: NEXHOLD COMMERCE LLC
Business Address: 5830 E 2ND ST, STE 7000 #32848, Casper, WY 82609, United States
Company Registration Number: 2026-001887388
Website: https://lomaroshop.com
Email: support@lomaroshop.com
Phone: +13074434575

Instagram:@lomaroshop

Facebook: @lomaroshop

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all inquiries within 24 business hours.