Contact information

We're happy to help with any question — products, sizing, orders, shipping, returns, refunds or anything else. Real people answer, on US hours.

How to reach us

Channel	Details	Best for
E-mail	support@lomaroshop.com	Everything — fastest overall, full paper trail
Phone	+1 307 443 4575	Quick questions during support hours
Hours	Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time)
Response time	Within 1 business day — usually much faster

Missed calls: if we can't pick up, you receive a text message right away with how to reach us, and we call or e-mail you back the same business day — no call goes unanswered.

Messages received on evenings, weekends or US federal holidays are answered the next business day, in the order they arrive.

What to include for the fastest answer

Order questions: your order number (in your confirmation e-mail) and the e-mail used at checkout.
Returns / exchanges: order number + reason (+ photos if reporting a defect or wrong item) — see the Returns & Refunds Policy.
Sizing help: the product you're eyeing and your usual size — we'll confirm the fit before you order.

Store operator

NEXHOLD COMMERCE LLC 5830 E 2nd St, Ste 7000 Casper, WY 82609 United States

Wyoming Filing ID: 2026-001887388 · Registry: Wyoming Secretary of State

Full company details: Legal Notice.

Order tracking — no need to write

Check your shipment status anytime:

→ Track Your Order

Enter your order number and the e-mail used at purchase. Tracking numbers activate within 24 hours of the shipping confirmation e-mail.

Returns

Full procedure and the 30-day window: Returns & Refunds Policy. Always contact support before shipping a return — you'll receive the approved return label within 1 business day.