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Frequently asked questions
Where do you ship?
We currently ship throughout the United States.
For more information, please visit our Shipping Policy.
Do you offer free shipping?
Yes, we currently offer free shipping on all orders within the United States.
For more information, please visit our Shipping Policy.
How long will it take to receive my order?
Orders are typically processed within 1–2 business days and delivered within 4–5 business days of dispatch — 5–7 business days in total across the United States. Delivery times may vary depending on the destination, carrier operations, weather conditions, and other unforeseen circumstances.
For more information, please visit our Shipping Policy.
Do you provide tracking information?
Yes. Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Can I return my order?
Absolutely. We accept returns within 30 days of delivery for eligible unused items in their original packaging.
For more information, please visit our return & refund policy page.
What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact us within a reasonable time after delivery. Our team will review the situation and provide an appropriate solution.
For more information, please visit our return & refund policy page.
Do your products come with a warranty?
If you experience a manufacturing defect, please contact our customer support team. Each request is reviewed individually to determine the appropriate resolution.
Can I cancel or modify my order after placing it?
If your order has not yet been processed, we may be able to assist with a cancellation or modification. Please contact our customer support team as soon as possible after placing your order.
What payment methods do you accept?
We currently accept:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
- Apple Pay
- Google Pay
All payments are securely encrypted and processed through trusted payment service providers.
For more information, please visit our Payment Policy page.
Are payments on your website secure?
Yes. All transactions are protected using secure encryption technology and are processed through trusted payment service providers.
For more information, please visit our Payment Policy page.
Where can I find your company information?
Information about our company, including our registered business details and contact information, is available on our Legal Notice and Contact Us pages.
How can I contact customer support?
You can contact us anytime through our email at support@lomaroshop.com, by phone at +1 (307) 443-4575, or via the contact form available on our website. Our customer support team aims to respond to all inquiries within 24 hours on business days.
Are there any hidden fees or extra charges?
No. Shipping is free on every order, and the price on the product page plus any applicable sales tax shown at checkout is the complete amount you pay. No handling fees, no surcharges.
I didn’t receive my order confirmation e-mail. What should I do?
Please check your spam folder first. If there’s still nothing within an hour, write to support@lomaroshop.com — the e-mail address may have contained a typo; we’ll locate your order and correct it.
Can I change my shipping address after ordering?
Yes — contact us immediately at support@lomaroshop.com. Address changes are possible until the parcel is handed to the carrier, usually within 1–2 business days of ordering.
My tracking hasn’t updated — what should I do?
Tracking numbers activate within 24 hours of your shipping confirmation e-mail. If there’s no movement for 48 hours, contact us and we’ll check with the carrier directly — and if a package is confirmed lost, you choose a free reshipment or a full refund.
Who pays for return shipping?
For a defect, damage or wrong item — Lomaroshop pays. For a change of mind — the customer pays. We provide the return label in both cases. For more information, please visit our Return & Refund Policy.